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Get A Custom Email Address:  you@you-own-name.com   |   Email Setup Instructions   |   Frequent Questions  

Email Account Setup Instructions
Question: How do I get email for my domain name to work as: myname@my-own-domain.com?
In order for you to use your own registered domain name as your email address on the internet,
you have to signup for an email service plan or get a hosting plan which already includes email service.
This enables you to route custom email through our servers.
 
Question: After I get email service for my domain at HostSite.com, what do I do next?
In order to make your domain name resolve to our email hosting servers, you have to change the
DNS Nameservers listed for your domain name to:

ns1.hostsites.com
ns2.hostsites.com
ns3.hostsites.com

After you changed your DNS Nameservers, your domain's email address should start resolving in 24-48 hours.
 
Question: How do I change the DNS Nameservers listed for my domain?
Assuming that you registered your domain name here at HostSite.com,
changing the DNS Nameservers listed for your domain is very easy to do here.
No special knowledge is required. You do not even have to know what a
DNS NameServer is in order to do this.

1. Login to your Account Manager
2. Click on "Domain Accounts" link
3. Click on the domain name you want to manage.
4. Click on "Change DNS NameServers" link.
5. Edit or add your DNS NameServers listed on that page.
    When the page shows all three NameServers listed, you're done!
6. In 24 hours, you should be able to see your website resolve on the internet
    as those three DNS Nameservers propagate worldwide.   
 
Question: How do I setup my mailbox users with separate login and passwords under my domain?
1. Login Account Manager
2. If you have an email-only plan, click on the "Email Accounts" menu
    Otherwise, if you have a hosting plan, click on the "Hosting Accounts" menu.
3. If you have an email-only plan, click on the "Email Manager" button to launch your Email Manager control panel.
    Otherwise, If you have a hosting plan, click on the "WebSite Manager" button
    to login into your hosting control panel.
4. Inside the control panel, click on the "E-mail" menu located on the top left corner of the page.
    This will bring up a sub-menu directly below it with an icon which reads: "EasyMail Setup"
5. Click on the "EasyMail Setup" icon.
6. From here you can control the email users under your-own-site-name.com
7. You are now working on the Easymail Setup "Accounts" tab.
    From the "Accounts" tab, you can create, delete, or rename your user's mailboxes.

    To add a user: called person1@your-own-site-name.com
    a.) click on the "Create" button to start the add mailbox process.
    b.) For the Username, enter in: person1
    c.) For the Password, enter in the POP3/WebMail password you want
         person1@your-own-site-name.com to use.
    d.) Click "Apply." person1@your-own-site-name.com now has his/her own
         separate login and password account for POP3, IMAP, or WebMail.
    e.) If you click on the "Accounts" tab, you should see person1 appear
         under the "--- Select an Account ---" box. This is how you know your mailbox user exists.
    f.) To add another user mailbox account, repeat the same steps from a to e.
         This login and password you just created for person1@your-own-site-name.com
         is used inside your Outlook or WebMail.

    To delete a user: called person1@your-own-site-name.com
    a.) click on the "Accounts" tab
    b.) Under the text area box which reads "--- Select an Account ---"
         Click over person1 and highlight it from the list of mailbox users.
    c.) Then click the "Delete" button.
    d.) If you click on the "Accounts" tab, you will no longer see person1 appearing in the mailbox list.
         under the "--- Select an Account ---" text area box.

    To change the password for a user mailbox: called person1@your-own-site-name.com
    a.) click on the "Accounts" tab
    b.) Under the text area box which reads "--- Select an Account ---"
         Click over person1 and highlight it from the list of mailbox users.
    c.) The POP3 and WebMail password for person1 should appear
         inside the Password text box on the right.
    d.) To change the password, simply type over the current password, and replace it.
    e.) Then finalize the change by clicking the "Apply" button below.
          Your login password for Outlook and WebMail is now changed.
Question: What is my email settings for POP3 or IMAP.
For the following email setting examples, remember to replace your-own-site-name.com with your actual domain name.

Incoming (POP3 or IMAP) server:  mail.your-own-site-name.com
Outgoing mail (SMTP) server:        mail.your-own-site-name.com

Note, the SMTP requires authentication (a username and password) before it will allow you to send out email.
If you can download your email fine, but can not send out email, it means you did not tell your email software
to use 'authentication' to include your login and password.

Make sure that you check the box which reads: "outgoing mail server requires authentication."
Next you need to tell Outlook your username and password.

User Name:    person1@your-own-site-name.com       (replace example with your full email address)
Password:      (The POP3 / WebMail password chosen by you from step #7c above)
   
Remember your username for your POP3 or Webmail is your full email address.
Do not just enter your username as 'person1' or it will not work.
Instead use the format as: person1@your-own-site-name.com
where the person1 part is replaced with your own mailbox username.
 
Question: How do I access my email through WebMail?
You can access your webmail through: https://www.hostsite.com/webmail/
There is 3 different versions of the webmail, so you can choose which version you like to use.
The best looking version with the most features is the "Advanced IE6" version built for newer web browsers.
You have to select the version before logging in.
 
Question: What is the largest attachment size that I can send?
For any Office Class Email Account, you can send a 30MB file and receive an attachment up to the
10MB of email space that you have free. For any Business Class Email Account, you can send and
receive attachments up to 30MB.
 
Question: How do I setup auto responders?
1. Login Account Manager
2. Click on the "Email Accounts" menu
3. Click on the "Email Manager" button to launch your Email Manager control panel.
4. Inside the Email Manager control panel, click on the "E-mail" menu located on the top left corner of the page.
    This will bring up a sub-menu directly below it with an icon which reads: "EasyMail Setup"
5. Click on the "EasyMail Setup" icon.
6. From here you can control the email users under your-own-site-name.com
7. You are now working on the Easymail Setup "Accounts" tab.
8. Click on "autoresponders" tab.
9. Click on the "Create" button to setup your auto-response message.